Digital Transformation – the process of using digital technologies to create new or modify existing business process, culture and/or customer experience to meet the changing business and market requirements – Is helping government and industry improve operational efficiency, productivity, and resiliency. Its success requires savvy leadership that is willing to challenge the status quo, a skilled workforce that is comfortable with t...

New technologies like Intelligent Automation, Quantum, and Edge Computing are already inspiring digital transformations and new work models, introducing new opportunities, improving customer experience, and providing a competitive edge for both government and industry. Innovation and technology redefined our pandemic work environment with agility and adaptability to better meet and anticipate customer expectations. Technology-enabled innovatio...

U.S. Dept of Health & Human Services Chief Artificial Intelligence Officer to present how HHS AI Strategy and Implementation Plans About the Department of Health & Human Services (HHS): HHS is the U.S. Government’s principal agency for protecting the health of all Americans and providing essential human services, especially for those who are least able to help themselves. HHS accomplishes its mission through programs and initiati...

Implementing customer experience (CX) strategies and principles isn't just about making people happy. CX methodologies and strategies are a disciplined approach tht demonstrates a quantifiable impact on outcomes that matter - from achieving the mission to efficiencies through managing the budget, to improving employee engagement, strengthening equity in service delivery and strengthening trust in government. Government services change the live...

The federal government is facing the most complex and highly sophisticated cyber threats against their IT infrastructure and their mission. In addition, managing technology today is becoming even more complex with the increasing number of products in the IT infrastructure and the lack of full visibility into an organization’s IT estate. Federal IT departments are being encouraged to adopt enterprise software within record speed while man...

As public sector agencies develop plans for delivering on the objectives of the presidential Executive Order on Cybersecurity, we at Lumen know that the whole is greater than the sum of its parts. While agencies expand their cyber protections to combat cyber threats and protect against attacks, their focus should be on taking a holistic approach and not looking at this new directive as simply a set of compliance mandates. The attack surface wi...

DESCRIPTION As women navigate the path of higher management positions, they are challenged to proactively manage their growth and development to prepare for the leadership roles they desire. ACT-IAC is planning a forum that will bring together a diverse mix of successful women leaders, who will provide an understanding of the steps they have taken to climb the corporate ladder to a successful leadership position. It is the intent of this forum...

Federal agencies successfully using TBM know the rewards go further than just complying with another OMB mandate. While TBM supports meeting the requirements of CPIC and FITARA, it enables an agency to plan and manage its IT more effectively. TBM goes well beyond merely tracking technology costs. When adopted, it allows agencies to make more informed IT investment decisions, supporting them in delivering improved mission value. But getting the...

DESCRIPTION Much of life involves obstacles and challenges that are meant to wear everyone (government, industry, and individuals) down but yet teach us a lesson. However, resiliency over time becomes very important and can be strengthened as we continue to find solutions and gain intelligence from lessons learned. Today, after over a year of a pandemic, the health ecosystem, the mass vaccinations, and health care in general still continue to...

The challenges that Federal agencies face in building and developing their workforce are growing. Skills become obsolete more quickly and the amount of time to build expertise in new, more complex technical skills is increasing. These challenges require new ways of thinking about talent, centered on the digital talent enterprise. The concept of the digital talent enterprise uses IBM’s HR 3.0 paradigm to focus on better experiences, intro...